Refund policy

First Order Money-Back Guarantee

Trying us for the first time? We want you to have the freedom to explore our menu and find your favourites.

If you’re a new customer and there’s something in your first order you don’t like, let us know and we’ll refund it.

A few reasonable limits apply:

Our guarantee covers one of each product. If you order multiples of the same product in your first order, only one is eligible for a refund.

Ordering a Starter Pack? The muffins in your Starter Pack are your opportunity to try those flavours. If you also order a full package of a muffin that’s already included in your Starter Pack and decide you don’t like it, we'll refund the Starter Pack — not the additional package.

If you’re not sure you’ll like a muffin, try it in your Starter Pack first. You can always stock up on your favourites next time.

We’re a small, local business and, more than anything, we want you to enjoy our muffins. At the same time, every package that goes out our door represents a meaningful investment in our customers. These reasonable restrictions help us protect that investment and make sure we have plenty of muffins available for the customers who come back for them week after week.

Our First Order Money-Back Guarantee is available once per customer and has a maximum refund of $100, so you can try them and find your favourites, risk free.

Our Quality Guarantee

Every product we make should meet our standards — and yours.

If something you receive has a quality defect, please let us know. We’ll refund the full purchase price of the affected product.

We stand behind what we bake.

Price Reductions and Exclusions

Sometimes we will reduce prices as part of a promotion and may indicate "final sale" for those items, which means we cannot issue refunds for those items. In the event your product was a final sale, please contact us if you are not satisfied and we will issue either store credit or a promo code on a future order.